Retail Gift Registry Advisor, Full Time: Auburn, MA - Macys Auburn Mall

Company Name:
Job Overview:
As a Gift Registry Advisor, you will be an integral part of bringing the magic of Macy's to life. Gift Registry Advisors are Macy's Home Lifestyle/Gift Registry Experts who provide personalized service through direct selling, product expertise and the use of social media tools with couples, gift givers and customers. Gift Registry Advisors are essential partners in creating a unique experience that will make customers feel welcome and comfortable.
The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking
Essential Functions:
Guiding couples through the creation of a personalized gift registry including items for their home including kitchen, dining, bedding and bath items
Extending personalized service to couples, gift givers and all home store customers
Continual communication through email, telephone calls and in-person appointments with couples regarding their registry
Assist registering couples in developing their desired personal style for their new home through product knowledge and promoting all Families of Business (FOB's) including furniture
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer - the most important person in our stores
Ability to incorporate technology; computers, tablets, smart phones and social media tools to enhance the registry experience
Regular, dependable attendance & punctuality
Education /Experience
Retail or sales experience in customer service focused business.
2-4 years retail/customer experience preferred
Direct Home Store experience preferred, but not required
Communication Skills
Ability to effectively communicate with and present information to customers, vendors, peers and all levels of management.
Able to communicate via email and on the telephone with proper etiquette
Ability to read, write, and interpret instructional documents such as product information, operating and maintenance instructions, and procedure manuals
Mathematical Skills
Basic math functions such as addition, subtraction, multiplication, and division and use a calculator.
Must be able to calculate percentages and ratios.
Must be able to make change using American Monetary units.
Other Skills
Superior organizational skills and time management skills
Must be able to build relationships and influence others
Ability to set and achieve goals
Ability to task in a fast paced environment
Must enjoy meeting and interacting with customers. Possess strong sense of urgency and a thirst for learning.
Work Hours
Must be able to work a four-week fixed rotating retail schedule including days, evenings and weekends.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Company Description:
Macy's, Inc. is one of the nation's premiere Omni channel retailers, employing a diverse workforce of approximately 172,500 associates. The company operates the Macy's and Bloomingdale's brands with about 840 stores in 45 states, the District of Columbia, Guam, and Puerto Rico, as well as the Macy's and Bloomingdale's websites and 13 Bloomingdale's Outlet locations. Company shares are traded under the symbol "M" on the New York Stock Exchange.

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